Applause Aims To Generate Real-World Feedback On Digital Experiences
- Written by Kelly Lindenau
- Published in Solution Spotlight
Applause is a world leader in testing and digital quality. Utilizing its test case management platform and leveraging the expertise of the uTest community of more than 1 million independent digital testers worldwide, the company aims to deliver authentic feedback on the quality of digital assets and experiences, provided by real users in real-world settings. Applause is designed to provide insightful, actionable testing results that can directly inform go/no go release decisions, helping development teams build better digital experiences, faster and with confidence.
The Lowdown
Applause offers comprehensive services designed to evaluate and improve the effectiveness of large language models (LLMs) and generative AI-powered applications. By subjecting algorithms to rigorous testing, Applause aims to help clients identify areas for improvement, enhance model performance and ensure reliable and unbiased outputs.
The testing process encompasses real-world scenarios and diverse user interactions, providing valuable insights into the algorithm's capabilities and limitations. The testing scopes are customized to specific industry use cases, including reviews of functional capabilities, accuracy of responses, checks for bias/inappropriate content, adherence to custom guidelines and user experience feedback.
Back-Of-The-Box Details
Test Coverage
Applause conducts comprehensive validation testing to cover a wide range of scenarios and use cases relevant to the specific generative AI application.
Performance Evaluation
The company validates the performance of generative AI models by measuring their accuracy, speed, scalability and responsiveness. Benchmarking against industry standards evaluates the model's ability to handle different workloads and real-time demands.
Bias Detection & Mitigation
Rigorous testing methodologies detect and mitigate biases within generative AI models.
Real-World Simulation
Applause conducts testing in real-world environments simulating user interactions, environmental conditions and data inputs to ensure the model performs as intended under various realistic scenarios.
Continuous Testing & Monitoring
Ongoing validation testing and monitoring services ensure that generative AI models remain effective over time.
Who It's For
Applause is for organizations from any industry either building or leveraging generative AI to create customer-facing applications, such as customer contact centers, medical symptom checkers or immersive shopping experiences.
What It Solves
Applause’s solution is designed to address:
- “Hallucinations” or factual inaccuracies;
- Biased and inappropriate content; and
- Relevance of personalized recommendations.
What Makes It Special
Applause uniquely leverages a global community of more than 1 million digital testers globally whose diverse insights and feedback help clients improve the accuracy, performance and overall user experience of their AI algorithms. Applause's data collection and testing services are seamlessly integrated into its crowd testing platform, allowing clients to easily leverage these capabilities.